FAQs

You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account, finding the relevant order, and selecting “Track Order” to access the carrier's tracking link.

If you haven't received a shipping confirmation email, please check your spam folder.

We offer delivery to the UK and Northern Ireland. Delivery is Monday to Friday (except Public Holidays).

All prices include duties and taxes, as international orders ship Delivered Duty Paid (DDP) — no additional fees or surprise costs on delivery. All orders ship with DHL Express, Monday to Friday (excluding Public Holidays).

We use DHL and Landmark International for international orders. Shipping charges are calculated and added to your order total once you provide your delivery address at checkout.

Occasionally, orders can be lost, stuck, or significantly delayed within a courier's network. We appreciate your patience in these situations.

If you've already placed an order, contact us immediately via our contact form and we'll make every effort to reroute the shipment. Our warehouse operates quickly, so your order may have already left our premises — in that case, we suggest contacting the courier directly to request a change of delivery address.

For fraud prevention purposes, we're unable to change your billing address or payment method once an order has been placed.

Yes — see the US, Australia & New Zealand and International delivery details above for rates and timelines.

Depending on your country's regulations, we may reach out for additional information needed for export purposes — some countries require a tax number to facilitate export from the UK.

We're always exploring new regions to ship to. If you have a specific request, get in touch and we'll do what we can to help.

For domestic orders, we currently partner with Royal Mail and DPD. For international deliveries, we use DHL International.

We offer free returns within 30 days of receiving your order for unworn, unwashed, and undamaged products, except candles. Items must be returned with original packaging and all tags attached. Damaged or faulty products will be fully refunded, or exchanged if a replacement is available.

Sale items are subject to a 14-day return period, with the same condition requirements. Items marked “final sale” aren't eligible for return — unauthorised returns may be sent back to the sender at their own expense.

For Gift with Purchase orders, if a return lowers the order value below the minimum threshold, the gifted item must also be returned, or its value may be deducted from your refund. Items used for commercial purposes aren't eligible for refunds; we reserve the right to refuse returns that don't meet these criteria and will notify you by email.

Same policy as above, with two differences:

Return postage: A$10 / NZ$10 / US$10 per return shipment is deducted from your refund (no charge for faulty items).

Bedding: must be unused. If opened, hangtags must still be attached — we may ask for a quick photo to confirm condition before arranging return shipping.

Same returns policy applies to international customers, though you'll need to cover the cost of return postage.

No problem — you can generate a free replacement postage label or QR code online. Before returning your items, make sure they meet our 30-day return policy: unworn, unwashed, and undamaged, with original packaging and all tags attached.

Please allow up to 10 working days for our warehouse team to receive, unpack, and process your refund. If you haven't heard back after that, feel free to get in touch.

Once we receive your return, please allow up to 10 business days for processing. You'll get a confirmation email once your refund is completed, and it'll appear on your card within a few days after that.

We don't offer direct exchanges. If you'd like a different item, contact us via our contact form — we'll create an invoice for the item you want and help coordinate the return and refund for the original, as long as it's unused.

For gifts, we don't currently offer exchanges; any refund is credited back to the original purchaser.

Contact us promptly via our contact form. We'll do everything we can to accommodate changes, though our warehouse prioritises dispatching orders quickly. If your order has already been processed, you're covered by our returns policy. If it hasn't shipped yet, we can cancel it and help you place a new order with the correct items.

Contact us via our contact form with your discount code and order number, and we'll help apply it if it's eligible. Note the code may not apply if it didn't meet the required criteria.

Double-check the code's expiry date and any minimum spend requirement in the terms and conditions. We're unable to combine multiple discount codes, but free shipping applies to all discounted orders of GBP 75 or more.

We're sorry about that. Contact us via our contact form with your order number and the name and quantity of the missing item, and we'll arrange for it to be sent out promptly.

Contact us via our contact form with the name of the product you're missing, and we'll arrange a replacement right away.

We're sorry to hear that. Contact us via our contact form with your order number, the product name, and a photo showing the damage, and we'll arrange a replacement promptly.

Depending on order size, we may offer a trade discount. Contact us via our contact form with the items you'd like (name, size, and colour) and we'll look into it.

For fraud prevention purposes, we're unable to change your payment method once an order has been placed.

We don't currently support telephone orders. Please get in touch with us online and we'll do our best to help.