Delivery & Returns

Express orders placed before 2pm UK time, Monday to Friday (excluding bank holidays), are dispatched the same day. Orders placed after 2pm or over a weekend or bank holiday are processed the next working day.

For Standard delivery, the time needed to prepare your order is included in your delivery estimate.

If you’ve ordered a pre-order item, you’ll find the expected dispatch date in your order confirmation email.

We’ll email you a tracking link once your order is on its way.

You’ll find the available delivery services, delivery times and charges at checkout, along with any duties and taxes.

For pre-order items, you’ll find the expected dispatch date in your order confirmation email.

You’ll find the available delivery services, delivery times and charges at checkout.

For pre-order items, you’ll find the expected dispatch date in your order confirmation email.

Select your delivery country and enter your address at checkout to see the available delivery services, delivery times and charges, along with any duties and taxes.

For pre-order items, you’ll find the expected dispatch date in your order confirmation email.

Select your delivery country and enter your address at checkout to see whether we can deliver to you.

If your country isn’t listed or no delivery option appears, email info@riseandfall.co with your delivery country and postcode. We’ll check whether delivery is available.

For USA orders, duties and taxes are included in the product price.

For other countries, duties and taxes are added at checkout, so you can see the total before placing your order.

We’ve extended our returns for the festive season. For orders placed between 27 October and 25 December 2026 inclusive, you have 60 days from delivery to return eligible items. This includes sale purchases and applies in all markets we ship to.

Please return items unused, unworn and unwashed, with tags attached. You’re welcome to try clothing on to check the fit. If your items arrive separately, each item’s return window begins when it reaches you.

Our usual product-specific return conditions apply.

Once you’ve sent your return with Royal Mail

When you check your return on Royal Mail’s tracking page, it may show as “delivered” before your parcel has reached us. This can mean it has arrived at Royal Mail’s returns centre. From there, it still needs to reach us so we can check your items and process your refund.

Please allow up to 10 working days from the date shown as “delivered” for us to process your refund. This includes the time it takes for your parcel to reach us.

We’ll email you when your refund is processed. Your bank or payment provider may then take 2–3 working days to show the money in your account.

Yes. Eligible UK returns are free using the prepaid Royal Mail label included in your parcel. If your label is missing, email info@riseandfall.co and we’ll help.

For returns from the Isle of Man or Channel Islands, please email us first so we can provide the correct prepaid label.

Complete the returns form and place it inside your securely packed parcel. Attach the prepaid Royal Mail label, then take it to a drop-off location that accepts Royal Mail Returns. Find your nearest drop-off point. Please keep your proof of postage and tracking number until your refund is complete.

For all international returns, including the Isle of Man and Channel Islands, email info@riseandfall.co before posting so we can help arrange the correct return process.

If you haven’t received a refund confirmation within the timeframe below, email info@riseandfall.co with your order number and proof of postage. We’ll look into it for you.

Yes. You can open the packaging to inspect your bedding, but please keep it unused and unwashed, with tags attached. Include the original packaging where possible.

If you change your mind, we cannot accept bedding that has been used or washed. Please check the size before use.

If your bedding arrives damaged, faulty or different from what you ordered, email info@riseandfall.co so we can help.

We don’t offer direct exchanges. If you’d like a different size or colour, please return your eligible item for a refund and place a new order.

If your original purchase was part of a bundle or offer, email info@riseandfall.co before reordering so we can explain how this affects your refund and new purchase.

Yes, provided the item meets our return conditions. For orders placed between 27 October and 25 December 2026 inclusive, the 60-day return window starts from delivery, rather than when the gift is opened.

Email info@riseandfall.co with the order number, if you have it, and we’ll help with the return. Refunds go to the original purchaser’s payment method.

Email info@riseandfall.co before posting your return. Include your order number, the country or island you’re returning from, and the items you’d like to return.

The return process depends on your location:

USA, Canada, Australia and New Zealand: we’ll provide a prepaid label for a free return to our local hub.

Isle of Man and Channel Islands: we’ll provide a prepaid Royal Mail label for a free return.

All other international destinations: we don’t provide a prepaid label. We’ll confirm the return address and instructions so you can arrange your own return.

Returns are free from the USA, Canada, Australia, New Zealand, Isle of Man and Channel Islands when you use the prepaid label we provide.

For all other international destinations, we don’t currently provide a free returns label, so you’ll need to arrange your own return.

Please email info@riseandfall.co before posting so we can confirm the correct return instructions.

If you change your mind, we can’t accept returns of:

Washed or used bed linen, duvets or pillows

Candles and olive oil

Items marked Final Sale

Items used for commercial purposes

If an item arrives damaged, faulty or different from what you ordered, email info@riseandfall.co so we can help.

Items sold as a single set need to be returned together. If you bought separately priced items as part of a bundle, the return conditions may differ.

Email info@riseandfall.co before posting if you’re unsure. We’ll explain which items you can return and how the bundle discount affects your refund.

If your return takes your order below the qualifying spend for a complimentary gift, please return the gift too.

If you keep the gift, its value may be deducted from your refund in line with the offer terms. Email info@riseandfall.co if you’d like us to check how this applies to your order.