After an order is placed, you can expect to receive a few different updates: 1. When R&F has received the order 2. When the order ships from our warehouse 3. When you can expect to receive your order. If you have placed an order and have not received any updates, or 7 working days have passed since your order date, please let us know at info@riseandfall.co. Our Customer Experience team will be happy to help! Please note that our organic wool products are made-to-order and delivery can take up to 10 working days.

If you chose our standard Royal Mail, please expect 4-5 working days for your delivery. If you have not received your order after 7 working days, please contact us at info@riseandfall.co and we will sort this out for you. For a next-day delivery, the order should be placed before 12pm to be delivered the next day. Please note our deliveries operate from Monday-Friday. For orders placed on Friday before 12pm, the order will be delivered on Monday. If the order is placed on Friday after 12pm, it will be shipped on Monday and delivered on Tuesday.

We offer two options for shipping: standard and next-day. Delivery on orders over £75.00 is free (4-5 days) or £4.99 for orders less than £75.00. We offer next-day delivery for a flat fee of £5.99 if you order by 12pm. This applies to the UK and Ireland. For the EU, we charge a flat fee of £40.00 which includes shipping, all duty and taxes.

If you have already placed an order please immediately reach out to us at info@riseandfall.co. We'll do our best to re-route the shipment.

We currently only ship to the UK, but we do hope to expand internationally in the future.

If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbour or placed in a different mailbox. If you can, please ask your neighbours if they have seen the package before contacting customer service. If you still have not found the package, please email us at info@riseandfall.co, and we will let you know of next steps.