Shipping & Tracking
- Where is my order ?
After an order is placed, you can expect to receive a few different updates: 1. When R&F has received the order 2. When the order ships from our warehouse 3. When you can expect to receive your order. If you have placed an order and have not received any updates, or 10 days have passed since your order date, please let us know at email@example.com. Our Customer Experience team will be happy to help! Please note that our organic wool products are made-to-order and delivery can take up to 10 working days.
- How long does delivery take?
If you chose our standard Royal Mail, please expect 2-3 working days for your delivery. If you have not received your order after 5 working days, please contact us at firstname.lastname@example.org and we will sort this out for you. For a next-day delivery, the order should be placed before 1pm to be delivered the next day. Please note our deliveries operate from Monday-Friday. For orders placed on Friday before 1pm, the order will be delivered on Monday. If the order is placed on Friday after 1pm, it will be shipped on Monday and delivered on Tuesday.
- How much does shipping cost?
We offer two options for shipping: standard and next-day. Delivery on orders over £50.00 is free (2-3 days) or £4.99 for orders less than £50.00. We offer next-day delivery for a flat fee of £5.99 if you order by 1pm. This applies to the UK and Ireland. For the EU, we charge a flat fee of £40.00 which includes shipping, all duty and taxes.
- How can I change my shipping address?
If you have already placed an order please immediately reach out to us at email@example.com. We'll do our best to re-route the shipment.
- Which countries does Rise & Fall ship to?
We currently only ship to the UK, but we do hope to expand internationally in the future.
- I received a notification that my order has been delivered, but I haven't received it yet
If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbour or placed in a different mailbox. If you can, please ask your neighbours if they have seen the package before contacting customer service. If you still have not found the package, please email us at firstname.lastname@example.org, and we will let you know of next steps.