Shipping & Tracking
- Where is my order?
You can track your order by following the tracking link in your shipping confirmation email, or by logging into your account, locating the order in question, and clicking on "Track Order” to be shown the specific tracking link provided by the carrier.
If you haven't received a shipping confirmation email, it might be worth taking a look in your spam folder.
The delivery timeline of your order depends on which carrier service was selected. For more details on delivery timelines, please refer to our delivery information page.
- How much is delivery and how long does it take?
All our products, with the exception organic wool, are fulfilled and shipped using standard shipping options. You can typically expect your order to arrive at your door within 1-3 business days from the date of the order. Please note that transit times may vary depending on the specific service and destination.
For more information our delivery options, please refer to our delivery information page.
- Why have my Organic Wool Products not arrived yet?
Please be aware that items from this collection are made to order. The manufacturing and shipping process may take up to 7 working days. If you have been waiting more than 7 working days for your order please contact us at firstname.lastname@example.org for assistance.
Additionally, if you've ordered other products alongside your organic wool items, please note that they will arrive separately.
- Which carriers do you use?
We strive to provide flexibility when it comes to carrier preferences and presently collaborate with three trusted carriers: Royal Mail, DPD and DHL International.
Please note that our organic wool collection is made-to-order and shipped using Parcelforce.
- I believe that my order is stuck or lost in the courier network.
Unfortunately, some orders become lost, stuck, or severely delayed, in a courier’s delivery network. We kindly ask that you allow a 48-hour window for tracking information to update, as some orders may take a bit longer to reach you.
If, after 48 hours, your tracking information hasn't shown any progress, please contact us at email@example.com. Our dedicated team will work with you to locate your package and, if necessary, arrange for a replacement. To facilitate this process, we may request that you complete and return a brief declaration form.
In cases where we have already sent a replacement order and the original one arrives, we kindly request that you either return the items to us or reach out to discuss payment of an invoice if you wish to keep them.
- How can I change my shipping address?
If you have already placed an order please immediately reach out to us at firstname.lastname@example.org. We'll do our best to reroute the shipment. However, it's important to note that our warehouse operates swiftly in packing orders, so it’s possible your order may have already left our warehouse. In this case, we would recommend contacting the courier company and requesting they deliver the parcel to a different address.
- How can I change my billing address?
For fraud prevention purposes, we are unable to change your billing address or payment method after you have placed an order.
- Do you ship internationally?
We currently provide shipping to the United Kingdom, the European Union, which includes the Republic of Ireland, USA, Australia and New Zealand.
If you need details about delivery & returns, please refer to our dedicated section (click here)
Please be aware that, depending on your country's specific requirements, we may contact you to gather additional information for export purposes. For instance, certain countries mandate the inclusion of your tax number for us to export goods from the UK to you.
We're also looking forward to expanding our shipping services to other regions in the near future. Feel free to get in touch with us, and we'll be happy to explore how we can accommodate your needs.